My account is hacked. The main problem is that I am an admin of International * star hotel and I am afraid, that the hacker can reach the business page

GetHuman-ninucach's Recover Hacked Account issue with Facebook from October 2019

Help with my Facebook issue
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Before contacting them, items GetHuman-ninucach may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-ninucach's own words
I was trying to go to www.facewbook*login*identify, but it does't work, because the hacker or virus (I still don't know what it is) has changed my password, email and phone number. Also I have uploaded my ID and has written down the detailed information to facebook, but still no answer. I have visited help community, but no reply. ... My name is Ninuca ChecheIashvili (on facebook account). I think my account was hacked, because somebody has accessed my account, changed my primary email address and telephone number and I can't access to my account. The main problem is that i am an admin of a business page (international * star hotel) and I need to continue working on that page. Without my account, I can't do anything. The issue is very important, because the hacker can reach my business page, may share harmful * untrue information, or use money, that is on the credit card. I have tried all the tools, that facebook has offered since October *th, but it doesn't not work. I truly have hope from Facebook support team. Thank you in advance.
I am asking facebook to help me recover my account, to give me possibility to reach to my account.
I have been customer since **** year and I never had experience like this before.
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Facebook

Recover Hacked Account issue
Reported by GetHuman-ninucach
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 730798 others
0 customers following this

Timeline

GetHuman-ninucach started working on this issue
Oct 21st, 2019 8:31am
GetHuman-ninucach indicated the issue is not fixed yet.
Oct 21st, 2019 12:52pm

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