Dear Instagram team, I was mugged * weeks ago by someone and took my purse along with m...

GetHuman3801374's Recover Hacked Account issue with Facebook from October 2019

Help with my Facebook issue
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Before contacting them, items GetHuman3801374 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3801374's own words
Dear Instagram team, I was mugged * weeks ago by someone and took my purse along with my phone and took advantage of my instagram account and posted* some racy photos of me without my knowledge they even used my website and email to get money from my followers and sold my private photos on my phone thru my website and my other social media account.and they ruined my reputation. they also made purchases through my paypal account which I am disputing as well. Everything was on my phone my whole life. this has been a horrendous ordeal and a nightmare for me and im totally humiliated. and i came from a religious family and i would never show my private photos to the public or sold them.* and when I’m trying to log in I’m getting a disabled message and asking me to follow the secure account method but its not working since that account is still disabled. so i hope you could reinstate the account first before i can secure the account and gain access again. I have had this account for * years and have never* been disabled before and i believe this is all a mistake. asking for your understanding.***,Angela

GetHuman3801374 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3801374
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 730740 others
0 customers following this

Timeline

GetHuman3801374 started working on this issue
Oct 21st, 2019 7:39am
GetHuman3801374 indicated the issue is not fixed yet.
Oct 21st, 2019 1:26pm

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