I can't access one of my Facebook accounts. Here is the email I received: Hi MargaretEl...

GetHuman3801248's Recover Disabled Account issue with Facebook from October 2019

Help with my Facebook issue
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Before contacting them, items GetHuman3801248 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3801248's own words
I can't access one of my Facebook accounts. Here is the email I received: Hi MargaretElisabeth,**Hi,**It looks the account with name MargaretElisabeth Huffstickler has been disabled for pretending to be someone else, which goes against our Community Standards.**We understand that you may not be familiar with our Community Standards, so we encourage you to learn more:**https:**www.facebook.com*communitystandards*using-your-authentic-identity**If you think we made a mistake, please reply to this message with an ID or other documents that contain your photo, name and date of birth.**. . . **Thanks,*The Facebook Team**Royal Strikers********I responded and included a scan of my driver's license, but haven't yet had my account reinstated. Instead I got this reply: **Hi MargaretElisabeth,**It doesn't look like we can help you with the problem you're having from here. We're sorry for the inconvenience.**To find answers and support for common questions and issues, please visit the Help Center:**https:**www.facebook.com*help*?ref*cr**Thanks,*******I sent them my driver's license again and got this answer (which I just now saw):**Hi MargaretElisabeth,**Thanks for your report. We'll review the information you provided and get back to you when we have an update on your report.**In the meantime, you can review our Community Standards to learn more about what is and isn't allowed on Facebook:**https:**www.facebook.com*communitystandards?ref*cr**We appreciate your patience.**View updates from your Support Inbox: https:**fb.me**iGAMMwSj*S*D*c**Thanks,*The Facebook Team**-------------**Not having seen the above, I sent them my driver's license again, and got this reply:**Hi,**Thanks for contacting us. To protect this account's security, we can't give you access to it until we confirm that it belongs to you. To confirm that this account belongs to you, we'll need you to send a photo or scan of something from our ID list that confirms your identity:**https:**www.facebook.com*help****************?ref*cr**You can help us confirm your identity in one of two ways:**- Send a photo or scan of one item from group one like a drivers license, passport or official name change paperwork**or**- Send a photo or scan of two different items from group two like a magazine subscription and a school ID or a bank statement and a membership ID**The info we need to see is:**- Your name*- Your photo*- Your date of birth**Once we confirm your identity, we'll help you move forward. Thanks for working with us to sort this out.*-------------**So I don't know if it's moving forward or not. Meanwhile, I have urgent messages from friends in my cancer support groups that I joined from that account, and that I can't read or reply to.

GetHuman3801248 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman3801248
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 730689 others
0 customers following this

Timeline

GetHuman3801248 started working on this issue
Oct 21st, 2019 6:46am
GetHuman3801248 indicated the issue is not fixed yet.
Oct 21st, 2019 4:56pm
GetHuman3801248 indicated the issue is not fixed yet.
Oct 22nd, 2019 12:20pm
GetHuman3801248 indicated the issue is not fixed yet.
Oct 23rd, 2019 10:26pm

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