Someone hacked my account and I cannot recover it because they changed my email, so whe...

GetHuman-dfryday's Recover Hacked Account issue with Facebook from October 2019

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Before contacting them, items GetHuman-dfryday may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-dfryday's own words
Someone hacked my account and I cannot recover it because they changed my email, so when a recovery code is sent to my email, it goes to another email. They have also gotten into my email and removed messages from FB from earlier today. I need help, I have done everything instructed but as long as I cannot get my email, I cannot recover my account. My email and my name or phone number is not even recognized as an account when I go to FB! So they have completely wiped me out. I did send you my DL picture with my info. On it. You cannot email me using the email they have changed it to, which I do not know, but I can give you my significant others email or you can call me at ***-***-****. You can text me at that phone number also. Please help me.

GetHuman-dfryday did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-dfryday
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 730604 others
0 customers following this

Timeline

GetHuman-dfryday started working on this issue
Oct 21st, 2019 4:37am
GetHuman-dfryday indicated the issue is not fixed yet.
Oct 22nd, 2019 4:04pm
GetHuman-dfryday indicated the issue is not fixed yet.
Oct 22nd, 2019 4:37pm
GetHuman-dfryday indicated the issue is not fixed yet.
Oct 22nd, 2019 4:39pm
GetHuman-dfryday indicated the issue is not fixed yet.
Oct 22nd, 2019 4:40pm