Hi. I have created a page in my Facebook. *For the past week, I have advertised an adve...

Hi. I have created a page in my Facebook. *For the past week, I have advertised an advertisement and it runs for five days already. **The engagement is high. But just I just receive * message from customer. **Yesterday I use my own Facebook acc and click “send a message” through my advertisement post, but my page inbox didn’t appear any message. I don’t know what issue is this. **I have turn off all instant reply, automated responded. Try few time already but still the same. My page inbox didn’t appear any message. **Unless, the people click *“ send the message “ , *And they send message one more time . *By this only my Facebook page only appear their message.**If they only click “ send message “ in advertisement post, my page inbox appear NOTHING. **Can u please help me fix the problem?*Or this is the system?*I’m curious because when customer click *“Send message” by my advertisement post, I should receive customer message right? But it didn’t appear unless their self send another message again. **Do u understand ?*If not.. I can try explain again*Thankyou. **Looking forward to your reply !