Hi. I have created a page in my Facebook. *For the past week, I have advertised an adve...

GetHuman-wen_tann's Problem With a Page issue with Facebook from October 2019

Help with my Facebook issue
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-wen_tann's own words
Hi. I have created a page in my Facebook. *For the past week, I have advertised an advertisement and it runs for five days already. **The engagement is high. But just I just receive * message from customer. **Yesterday I use my own Facebook acc and click “send a message” through my advertisement post, but my page inbox didn’t appear any message. I don’t know what issue is this. **I have turn off all instant reply, automated responded. Try few time already but still the same. My page inbox didn’t appear any message. **Unless, the people click *“ send the message “ , *And they send message one more time . *By this only my Facebook page only appear their message.**If they only click “ send message “ in advertisement post, my page inbox appear NOTHING. **Can u please help me fix the problem?*Or this is the system?*I’m curious because when customer click *“Send message” by my advertisement post, I should receive customer message right? But it didn’t appear unless their self send another message again. **Do u understand ?*If not.. I can try explain again*Thankyou. **Looking forward to your reply !

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Facebook

Problem With a Page issue
Reported by GetHuman-wen_tann
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 730471 others
0 customers following this

Timeline

GetHuman-wen_tann started working on this issue
Oct 21st, 2019 1:59am
GetHuman-wen_tann shared this issue with others over email
Oct 21st, 2019 2:00am
GetHuman-wen_tann indicated the issue is not fixed yet.
Oct 21st, 2019 8:36am
GetHuman-wen_tann indicated the issue is not fixed yet.
Oct 22nd, 2019 2:47am
GetHuman-wen_tann indicated the issue is not fixed yet.
Oct 31st, 2019 12:45pm