Security check is blocking me wrongly

GetHuman-jngerstn's Recover Hacked Account issue with Facebook from October 2019

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Before contacting them, items GetHuman-jngerstn may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-jngerstn's own words
sign in after many years of activity using the correct name and password ... I have not used my Facebook in years. however I still have the account name and the password but when I logged in they wanted me to do a security feature in which I identified people who are friends of mine on Facebook from their picture. Unfortunately I tried it twice but each time there were too many pictures of friends that I had no idea who they were (friends of friends of my children or distant business relations from ** years ago) they didn't warn that was an hourly limit but I soon learned that I had exceeded the hourly limit for trying this recovery. now the only option it is giving me is to contact three people that they have randomly chosen from my contacts. I only know two of the five options they gave me. Can someone please tell me how could get through the security glitch to get into my own account that I know the name and password for?
their security is not taken account how many Facebook friends many people have that they could not recognize my name because they were just being polite in adding them. they also didn't warn that there was an hourly limit to how often you could try the security reset from pictures of Facebook friends and then once you're past you could never use it again.
Please reset the security feature so I can try again to identify Facebook friends by picture knowing I can only do one per hour attempt
How GetHuman-jngerstn fixed the problem

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Recover Hacked Account issue
Reported by GetHuman-jngerstn
Oct 20th, 2019 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 730303 others
0 customers following this

Timeline

GetHuman-jngerstn started working on this issue
Oct 20th, 2019 10:53pm
GetHuman-jngerstn indicated the issue is not fixed yet.
Oct 21st, 2019 7:43am
GetHuman-jngerstn indicated the issue is not fixed yet.
Oct 21st, 2019 8:25am
GetHuman-jngerstn indicated the issue is not fixed yet.
Oct 21st, 2019 8:34am
GetHuman-jngerstn indicated the issue is not fixed yet.
Oct 21st, 2019 8:37am
GetHuman-jngerstn indicated the issue is not fixed yet.
Oct 21st, 2019 8:37am

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