I received a phone call from a very insulting person who claimed to be fro Facebook, sa...

GetHuman3799693's customer service issue with Facebook from October 2019

Help with my Facebook issue
The issue in GetHuman3799693's own words
I received a phone call from a very insulting person who claimed to be fro Facebook, saying I was going to be banned from Facebook, first for supposedly posting negative things about the president, which I didn't, and never do, then claiming I am a racist, which I am not and not one single post is of that type of content either. Then, he tried to attack my sexual orientation, and other things about me as part of his "claim" that I posted something derogatory. All of this while I was trying to ask him to what post he refers. Does this person really work for you, and if so, how do I have my fair chance of defending myself? I actually bend over backwards to keep political rants off my page by others, and to never attach anyone personally, especially since I don't appreciate others attacking me, or others, in social media. How do I address this, and keep from being on some kind of Facebook watch? When I asked him his name, he said it was Ralph Lorenzo, and the phone ID said it was from Facebook, although the first call was intercepted by Nomorobo.

GetHuman3799693 did not yet indicate what Facebook should do to make this right.

How GetHuman3799693 fixed the problem
I didn't do anything, I am just hoping the initial person who called me was a spoofer, and not an actual Facebook employee who could arbitrarily shut me down.
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Facebook

Customer service issue
Reported by GetHuman3799693
Oct 20th, 2019 - 3 years ago
Fixed
GetHuman3799693 shared how to fix
Seen by 7 customers so far
Similar issue to 730187 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman3799693 started working on this issue
Oct 20th, 2019 8:37pm
GetHuman3799693 indicated the issue is not fixed yet.
Oct 21st, 2019 1:23am
GetHuman3799693 indicated the issue is not fixed yet.
Oct 21st, 2019 1:25am
GetHuman3799693 indicated the issue is not fixed yet.
Oct 21st, 2019 1:26am
GetHuman3799693 confirmed the issue is fixed. Hooray!
Oct 21st, 2019 9:04pm

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