I was playing Word Blitz on Messenger & it caused my Facebook to be disabled without warning or explanation.

GetHuman3798916's Recover Disabled Account issue with Facebook from October 2019

Help with my Facebook issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3798916's own words
Play a game called Word Blitz in messenger, I was mid game when screen went blank! ... I was playing a game Word Blitz that was sent to me on messenger & suddenly the screen went blank & a message said your session has timed out log in. When I tried it said wrong password & then tried again & it came up with my husbands name & said is this you & I said no. After that I put my email in again & it said no such account exists. I went to Facebook & saw it also said session had timed out & said press this link to see why & it came up saying my account was disabled. I have lost messenger, Facebook, the ability to send or receive texts, and no ability for me to send emails as all contacts etc seem to be gone! My name is Michelle Marshall my phone is ***-***-**** my email is below.
This caused my Facebook to be disabled & I have had my account since **** & now can’t even get texts as it is like I don’t exist. I see other people have had the same problem with this game disabling them on Facebook, why does this happen when the game is on Messenger? I also now have an app I got in the App Store called Word Stacks & it now stopped working & just is stuck in the buffering mode & I think this must be a related issue although it didn’t happen until the next day after Facebook & Messenger we’re disabled.
I want my Facebook RESTORED to its original account and the Word Blitz removed from my messenger if possible so this never happens again!
I’ve been a customer for ** or more years and never had a problem before. I follow all the rules.
I am going to call the Facebook Customer Service next and taking my phone to Geek Squad at Best Buy.
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Messenger and Facebook both blocked
Recover Disabled Account issue
Reported by GetHuman3798916
Oct 20th, 2019 - 3 years ago
Seen by 21 customers so far
Similar issue to 729972 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman3798916 started working on this issue
Oct 20th, 2019 5:17pm
GetHuman3798916 shared this issue with others over email
Oct 20th, 2019 6:05pm
GetHuman3798916 indicated the issue is not fixed yet.
Oct 21st, 2019 6:28am
GetHuman3798916 indicated the issue is not fixed yet.
Oct 21st, 2019 8:44pm
GetHuman3798916 confirmed the issue is fixed. Hooray!
Oct 30th, 2019 4:23pm
GetHuman3798916 confirmed the issue is fixed. Hooray!
Oct 30th, 2019 4:25pm