I have completed the identification verification through Facebook by sending in a photo...

GetHuman-alysiasc's Recover Disabled Account issue with Facebook from October 2019

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Before contacting them, items GetHuman-alysiasc may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-alysiasc's own words
I have completed the identification verification through Facebook by sending in a photo ID, I was later then sent a web link on how to regain access to my account with a temporary password. The weblink was not valid and anytime I attempted to try putting in the temporary password to regain access It stated It was an Invalid password. I responded several times to the email I had received with these directions and was told the issue had been fixed. I waited another **hrs before trying It again, only to be in the same position. I would really like to figure out to regain access to my Facebook account. Please someone help me! The email to the Facebook account is: B*****@***.com. I already know the password but am unable to get past anything because It wants another identification verification. I already sent in my ID, I don’t understand. P

GetHuman-alysiasc did not yet indicate what Facebook should do to make this right.

How GetHuman-alysiasc fixed the problem

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Facebook

Recover Disabled Account issue
Reported by GetHuman-alysiasc
Oct 20th, 2019 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 729884 others
0 customers following this

Timeline

GetHuman-alysiasc started working on this issue
Oct 20th, 2019 4:02pm
GetHuman-alysiasc indicated the issue is not fixed yet.
Oct 20th, 2019 9:43pm
GetHuman-alysiasc indicated the issue is not fixed yet.
Oct 20th, 2019 9:44pm

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