I have completed the identification verification through Facebook by sending in a photo...

GetHuman-alysiasc's Recover Disabled Account issue with Facebook from October 2019

Help with my Facebook issue
First: share to improve GetHuman-alysiasc's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-alysiasc may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-alysiasc's own words
I have completed the identification verification through Facebook by sending in a photo ID, I was later then sent a web link on how to regain access to my account with a temporary password. The weblink was not valid and anytime I attempted to try putting in the temporary password to regain access It stated It was an Invalid password. I responded several times to the email I had received with these directions and was told the issue had been fixed. I waited another **hrs before trying It again, only to be in the same position. I would really like to figure out to regain access to my Facebook account. Please someone help me! The email to the Facebook account is: B*****@***.com. I already know the password but am unable to get past anything because It wants another identification verification. I already sent in my ID, I don’t understand. P

GetHuman-alysiasc did not yet indicate what Facebook should do to make this right.

How GetHuman-alysiasc fixed the problem

We are waiting for GetHuman-alysiasc to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Recover Disabled Account issue
Reported by GetHuman-alysiasc
Oct 20th, 2019 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 729884 others
0 customers following this


GetHuman-alysiasc started working on this issue
Oct 20th, 2019 4:02pm
GetHuman-alysiasc indicated the issue is not fixed yet.
Oct 20th, 2019 9:43pm
GetHuman-alysiasc indicated the issue is not fixed yet.
Oct 20th, 2019 9:44pm

Paying Too Much for Internet?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies