I purchased an Automatic Folding schooter on the *nd september **** from fashion-shop...

GetHuman3798351's customer service issue with Facebook from October 2019

Help with my Facebook issue
The issue in GetHuman3798351's own words
I purchased an Automatic Folding schooter on the *nd september **** from fashion-shop that popped up on facebook I paid $**.**USD received an invoice and order ID*The problem is I still have not received it and I have tried every way possible to get hold of this fashion-shop even contacting BigCommerce that fashion-shop is powered by. I have been told that the contacts are not correct (*****@***.com).*Can you help me to resolve this and either receive the Scooter for my disabled mum or a refund please as it was advertised through facebook I thought it would be genuine.

GetHuman3798351 did not yet indicate what Facebook should do to make this right.

How GetHuman3798351 fixed the problem
i contacted the company page and then they tried to resolve the problem for me and they also contacted facebook as i believe but the page does need to be taken down off facebook
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Facebook

Customer service issue
Reported by GetHuman3798351
Oct 20th, 2019 - 3 years ago
Not resolved
GetHuman3798351 shared how to fix
Seen by 11 customers so far
Similar issue to 729812 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman3798351 started working on this issue
Oct 20th, 2019 3:06pm
GetHuman3798351 indicated the issue is not fixed yet.
Oct 23rd, 2019 5:37pm
GetHuman3798351 indicated the issue is not fixed yet.
Oct 23rd, 2019 6:42pm
GetHuman3798351 indicated the issue is not fixed yet.
Oct 25th, 2019 10:40am
GetHuman3798351 confirmed the issue is fixed. Hooray!
Oct 25th, 2019 10:45am
GetHuman3798351 indicated the issue is not fixed yet.
Oct 30th, 2019 4:35pm
GetHuman3798351 indicated the issue is not fixed yet.
Oct 30th, 2019 4:45pm
GetHuman3798351 indicated the issue is not fixed yet.
Oct 30th, 2019 4:47pm