Hi, I ordered a free trial bottle of tabs from Keto site on facebook,instead of being c...

GetHuman3797277's customer service issue with Facebook from October 2019

Help with my Facebook issue
The issue in GetHuman3797277's own words
Hi, I ordered a free trial bottle of tabs from Keto site on facebook,instead of being charged a small shipping cost, I had $*** taken from my account. Within minutes of ordering I contacted them to cancel ASAP! Only to be told Too Late! They have taken all the money I had in account which was to buy Christmas Presents . I have pleaded with them to cancel this order for * days, all they have offered to me is a *** days guarantee, which is not appropriate. Order could take *** days and *** days to send back! I need this to cancelled ASAP! I need my money back in account ASAP! Please HELP! from Cherie

GetHuman3797277 did not yet indicate what Facebook should do to make this right.

How GetHuman3797277 fixed the problem
I contacted the Keto customer on line service everyday, sometimes *-* times, asking when my money was being put back into my account. I also contacted Norton Shopping Guarantee online customer service. I still cant touch my money until it clears on **th Nov but its in there. Just be persistant and dont take No for an answer!
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Facebook

Customer service issue
Reported by GetHuman3797277
Oct 20th, 2019 - 3 years ago
Fixed
GetHuman3797277 shared how to fix
Seen by 12 customers so far
Similar issue to 729424 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman3797277 started working on this issue
Oct 20th, 2019 8:04am
GetHuman3797277 indicated the issue is not fixed yet.
Oct 20th, 2019 12:21pm
GetHuman3797277 indicated the issue is not fixed yet.
Oct 20th, 2019 12:25pm
GetHuman3797277 shared this issue with friends on Facebook
Oct 20th, 2019 12:25pm
GetHuman3797277 shared this issue with friends on Facebook
Oct 20th, 2019 12:26pm
GetHuman3797277 indicated the issue is not fixed yet.
Oct 20th, 2019 12:28pm
GetHuman3797277 indicated the issue is not fixed yet.
Oct 20th, 2019 12:31pm
GetHuman3797277 confirmed the issue is fixed. Hooray!
Oct 21st, 2019 10:44am

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