Yesterday Facebook banned my husbands account for the alleged reason of him being incar...

GetHuman-kylie_o_'s Recover Disabled Account issue with Facebook from October 2019

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-kylie_o_'s own words
Yesterday Facebook banned my husbands account for the alleged reason of him being incarcerated. He is not. He followed the procedure to be able to get back into his legitimate account and despite being told it was back up, it is not. He provides the relevant information requested along with photo ID as proof.*My husband is Kevin Oconnell, age **, born London, lives in Southampton, married to myself Kylie O’Connell and is definitely NOT incarcerated.*In banning his account my husband has now lost access to photos, videos etc of memories with his mother, who passed away in March this year, he is absolutely devastated. Same goes for his brother who passed * years ago.*My husband sent countless messages yesterday trying to follow this issue up and has received nothing in way of a reply except the initial message back which gave incorrect details.*How long will it take to sort this issue as my husband is keen to have access back to his original account, and in the meantime has had to create a replacement account.

GetHuman-kylie_o_ did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman-kylie_o_
Oct 20th, 2019 - 3 years ago
Fixed
Seen by 4 customers so far
Similar issue to 729575 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-kylie_o_ started working on this issue
Oct 20th, 2019 11:35am
GetHuman-kylie_o_ confirmed the issue is fixed. Hooray!
Oct 20th, 2019 4:38pm
GetHuman-kylie_o_ indicated the issue is not fixed yet.
Oct 20th, 2019 4:38pm
GetHuman-kylie_o_ confirmed the issue is fixed. Hooray!
Oct 20th, 2019 7:56pm

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