I'm trying to find out about purchasing items in a live Facebook auction! How secured i...

GetHuman3794696's customer service issue with Facebook from October 2019

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The issue in GetHuman3794696's own words
I'm trying to find out about purchasing items in a live Facebook auction! How secured is it and how does Facebook protect your credit card info ? Such as( this is an example) if someone is doing a live auction on facebook live how safe is it? I'm trying to pay this lady who is on Facebook & she sells vintage jewlery. Well, my bank won't let the payment go through because the person hasn't a tax ID * & they said it's not secured. She said, I have to pay it through pay pal, or Facebook ? I'm not sure how it's legal for Just anyone to sell on Facebook lagitemently without thre sales being protected. *I hope you understand my question! It's easier for me to talk via phone as I'm not really good explaining the issue to well. But, since I can't open her email, I can't pay her for the products( she auctioned off & I won through a bid) I haven't received any product because I have to pay for it. But, how will my credit cards be safe if she doesn't have a legitimate business name nor a phone *. Hope is it safe to just sell online like that

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Facebook

Customer service issue
Reported by GetHuman3794696
Oct 19th, 2019 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 728645 others
0 customers following this

Timeline

GetHuman3794696 started working on this issue
Oct 19th, 2019 5:07pm

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