Dear Facebook, *I am trying to recover my Facebook, I have been using a tablet and it...

GetHuman3794552's Recover Hacked Account issue with Facebook from October 2019

Help with my Facebook issue
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Before contacting them, items GetHuman3794552 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3794552's own words
Dear Facebook, *I am trying to recover my Facebook, I have been using a tablet and it's getting kinda old, I am trying to recover my Facebook password, the email i have set up is on yahoo , the yahoo email I can't get into because I can't remember the password for it , when i try to reset my password on it , it want's to send it to a phone number i no longer have , I ask for it to send to email, then it pops up a email I don't recognize, so I can't get a password from facebook to that email , I need help I play a game called hayday I'm on a high level *** , I have spent alot of money to buy the diamonds on that game to get to buy some stuff on the game with, could you all please help me get back into the facebook where my game it , my tablet has lost email and password to my facebook , like I said my tablet is old and I'm gonna buy me a new one so I can set up my game on it. Would you please, please help me out. The email that was associated with my account was *****@***.com I'm pretty sure of , but I have no way to access my account please help me. I dont wanna have to start all over again. If you could please help me I would appreciate it very much, my name is Rhonda Farley, you can email me back at the email below. Please help.

GetHuman3794552 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3794552
Oct 19th, 2019 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 728610 others
0 customers following this

Timeline

GetHuman3794552 started working on this issue
Oct 19th, 2019 4:39pm