I have facebook messenger on my phone but not facebook. When I signed up ,all I had to...

GetHuman-epaszt's Recover Hacked Account issue with Facebook from October 2019

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Before contacting them, items GetHuman-epaszt may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-epaszt's own words
I have facebook messenger on my phone but not facebook. When I signed up ,all I had to do was tap on the app to open messenger. I just got a new phone and when I tried to load my messenger app on it, I got someone elses messenger, all their contacts, all their conversations etc.. I tried to go in with new passwords that I was given by email but still can't get to my own messenger. When I first registered I probably used a different email which I am not using any more so I used my phone number this time. Then I tried my old emails but nothing worked with any of the new passwords that were sent to my email. I have a lot of pictures on messenger that I would not like to lose. What can be done to recoup my messenger account and why am I opening up someone elses messenger?

GetHuman-epaszt did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-epaszt
Oct 19th, 2019 - 3 years ago
Not resolved
Seen by 26 customers so far
Similar issue to 728434 others
0 customers following this

Timeline

GetHuman-epaszt started working on this issue
Oct 19th, 2019 2:11pm
GetHuman-epaszt indicated the issue is not fixed yet.
Oct 19th, 2019 8:44pm
GetHuman-epaszt indicated the issue is not fixed yet.
Oct 19th, 2019 11:16pm
GetHuman-epaszt indicated the issue is not fixed yet.
Oct 20th, 2019 7:13pm
GetHuman-epaszt indicated the issue is not fixed yet.
Oct 22nd, 2019 2:51pm

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