My first FB account was called half pint. As I couldn't remember my password after gett...

GetHuman-venetiad's Recover Hacked Account issue with Facebook from October 2019

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Before contacting them, items GetHuman-venetiad may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-venetiad's own words
My first FB account was called half pint. As I couldn't remember my password after getting a new phone i created a new account under my name Venetia Dolphy. The other day it was bought to my attention that my first acc under half pint had been hacked and is being used by someone named Ernest boateng. If you check the profile and scroll down every picture and all friends under that account are mine. This person can see all my pictures of my children and family and that doesn't sit well. I don't need the account anymore but as I can't get into it to delete it I would appreciate it if this can be investigated. I reported this via FB but as the options are minimal I was told this person isn't pretending to be me which is correct he is using my actual acc. Can someone please look into this. That's my sister, then uncle then mum then myself n my sister then myself and my niece in the pictures on this profile. As I no longer have the phone number i had or the email account i cannot get in to delete this account myself. Please cross reference the pics in both accounts and you will see. Look under family members on Ernest boatengs acc that was mine. It now has a picure of who i believe is him in a black suit but before i reported it, there was a picture of my children. Thank you. *Venetia Dolphy

GetHuman-venetiad did not yet indicate what Facebook should do to make this right.

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Recover Hacked Account issue
Reported by GetHuman-venetiad
Oct 19th, 2019 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 728362 others
0 customers following this

Timeline

GetHuman-venetiad started working on this issue
Oct 19th, 2019 1:13pm
GetHuman-venetiad indicated the issue is not fixed yet.
Oct 19th, 2019 5:33pm

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