got a new iphone, can’t login. can’t get texts from fb, don’t know why. search by name...

GetHuman-joaniec's customer service issue with Facebook from October 2019

Help with my Facebook issue
The issue in GetHuman-joaniec's own words
got a new iphone, can’t login. can’t get texts from fb, don’t know why. search by name, phone number unsuccessful. old email on my account, can’t change it because my password is incorrect and can’t change the password because (duh) my password is incorrect. can i please get a one time password to my fb messenger account? btw, got in to my cats page on phone, using login info on my page. am able to access both accounts on my iPad.

GetHuman-joaniec did not yet indicate what Facebook should do to make this right.

How GetHuman-joaniec fixed the problem
two things - first, i erased everything from my iPhone and used the most recent backup of my iPad. then, and here’s the most important step, i very carefully went through all potential passwords i might have used. fb makes you wait if you try too often, so this took a while and careful tracking of which passwords i tried. when i finally got in, knowing the correct password, i changed my email to the current one. also saved the password through my iCloud keychain.
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Customer service issue
Reported by GetHuman-joaniec
Oct 19th, 2019 - 3 years ago
Fixed
GetHuman-joaniec shared how to fix
Seen by 3 customers so far
Similar issue to 727981 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-joaniec started working on this issue
Oct 19th, 2019 4:26am
GetHuman-joaniec confirmed the issue is fixed. Hooray!
Oct 20th, 2019 6:09am
GetHuman-joaniec confirmed the issue is fixed. Hooray!
Oct 20th, 2019 7:19am