In July I purchased a small chicken coop from a ad on Facebook. It was stated my purcha...

GetHuman-kimercat's customer service issue with Facebook from October 2019

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The issue in GetHuman-kimercat's own words
In July I purchased a small chicken coop from a ad on Facebook. It was stated my purchase would arrive in *-* weeks. I contacted the seller to let them know I had not received my coop. I was given a tracking number. This tracking States it arrived in Miami Florida only, not to my physical address. I contacted the seller numerous times. I was asked to be patient. The seller directed my to the USPS. I was able to see that it was delivered to someone * hours from my home! The seller when contacted stated it was delivered to the correct address. I then received numerous automated replies each time I had emailed the seller, be patient tracking info again to Florida, go to the post office. At this point we are going on * MONTHS of this, around and around. I emailed the seller the tracking from the post office, a screenshot picture of my "Thank you for your purchase, shipping to Debary Florida, a picture of the coop I paid for and explained so many times that I did NOT receive my purchase. I requested by email to have a corporate manage contact me. That was * days ago and have yet to hear from the seller's Manager. All I would like is my refund of $**.**.**I would like Facebook to step in, contact the seller and assist me in receiving my refund. I can provide you with information from the USPS that states the seller sent it to the wrong address. *Thank you for your assistance in advance.**Kim Evans**** Eldorado Drive*Debary, Florida *****

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Facebook

Customer service issue
Reported by GetHuman-kimercat
Oct 19th, 2019 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 727951 others
0 customers following this

Timeline

GetHuman-kimercat started working on this issue
Oct 19th, 2019 3:47am
GetHuman-kimercat indicated the issue is not fixed yet.
Oct 20th, 2019 4:09am

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