I have the Dual verification on my Facebook account so I have to enter my password and...

GetHuman3790618's Recover Disabled Account issue with Facebook from October 2019

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Before contacting them, items GetHuman3790618 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3790618's own words
I have the Dual verification on my Facebook account so I have to enter my password and then I have to enter a code sent to me via text. Last night I tried to login and it didn't send me a text so I kept trying it wouldn't send me a text for the code to get into my account so I tried to change the password it's still wouldn't let me in I went through a hacked account thing to try to see if that would help I answered all the questions to prove it with me it's still wouldn't send me a code I then today proceeded to get my three recovery friends to go and get codes for me to enter in the recovery friend option it then asked me to change my password I did and then it said something went wrong try again later I'm completely locked out of my account for no reason because Facebook did not send me the text code like it was supposed to for the extra security I have set up

GetHuman3790618 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman3790618
Oct 18th, 2019 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 727586 others
0 customers following this

Timeline

GetHuman3790618 started working on this issue
Oct 18th, 2019 8:31pm

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