Hello, my name is Kacie Carnahan and I am trying anything I can to get my account back...

GetHuman-ilybmw's Recover Disabled Account issue with Facebook from October 2019

Help with my Facebook issue
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Before contacting them, items GetHuman-ilybmw may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-ilybmw's own words
Hello, my name is Kacie Carnahan and I am trying anything I can to get my account back so I can recover my very important pictures I have of my son. I didn't save them off of there and I cannot log back in to get them. I went to log on about * month ago and it "timmed me out ". I always stay logged in so when I click the app, I am on Facebook quick, no signing in. Well I thought I forgot my password and so I tried every one I knew, didn't work. Then, sent it to the email my Facebook is under which is "*****@***.com" but I go to that and my email doesn't exist in Yahoo anymore... (??) Weird! Also I do not have access to my old phone number for the code that gets sent to it. My new number is **********. Please contact me and please HELP. I'm desperate to get my stuff back. My new email is "*****@***.com" . **Thank You very much ! Hopefully someone can help me somehow.

GetHuman-ilybmw did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman-ilybmw
Oct 18th, 2019 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 727356 others
0 customers following this

Timeline

GetHuman-ilybmw started working on this issue
Oct 18th, 2019 5:24pm
GetHuman-ilybmw indicated the issue is not fixed yet.
Oct 24th, 2019 3:15am

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