Hi, A lady left a terrible recommendation on our "Dogtas Exclusive Kenya" page, the pro...

GetHuman-lolycatz's customer service issue with Facebook from October 2019

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The issue in GetHuman-lolycatz's own words
Hi, A lady left a terrible recommendation on our "Dogtas Exclusive Kenya" page, the problem is she is having issues with another company in another country - absolutely nothing to do with us!*We left a comment - we messaged her to explain the situation - we had our supplier who also used to supply the other store in the UK call her to explain to her how franchise works and that we are not related and that the ex Uk franchisee sold her fake products and that she needs to sue them but we are an independent company only operating in our country about ****Km from her - we tried all we could to help her but she is holding us hostages of a situation we have no link with and is telling us she will only remove her comment when her problem is solved. This is an unfair and unrelated recommendation and we want it removed but we cannot reach Facebook. We tried the review button ** times and it is not working. Please ensure you can get this comment removed and prevent this lady to ever troll us again. Thank you

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Facebook

Customer service issue
Reported by GetHuman-lolycatz
Oct 18th, 2019 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 727021 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-lolycatz started working on this issue
Oct 18th, 2019 12:59pm
GetHuman-lolycatz indicated the issue is not fixed yet.
Oct 19th, 2019 10:18pm
GetHuman-lolycatz indicated the issue is not fixed yet.
Oct 20th, 2019 6:31pm
GetHuman-lolycatz indicated the issue is not fixed yet.
Oct 21st, 2019 11:54am

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