I don’t have the Facebook app because I rarely get on it. I just go to the web page to...

GetHuman-amdjtr's Recover Hacked Account issue with Facebook from October 2019

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Before contacting them, items GetHuman-amdjtr may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-amdjtr's own words
I don’t have the Facebook app because I rarely get on it. I just go to the web page to use Facebook. So I have an iPhone, and my iPhone asks me if I wanna log on with my number so I just click yes. I always just use my number. Well, I kept typing in my password and it wasn’t working. I hit the forgot password and changed my password. I never remember my passwords. Anyway, I finally got on and I was so flustered! I thought someone hacked me!! It was in a different language, and this girl had all of her pictures up and stuff with mine nowhere to be found. I tried frantically to change the language back to English and finally stumbled upon it thanks to Facebooks icons for everything. I then came to the realization that I had actually accidentally hacked into some girls Facebook!! I completely forgot that I had changed my number and this must have been her number at one point. So then, I removed my number from her account. And I logged out. But then I realized that I had changed her language to English and her password!! How is she going to be able to get back on her account now!? I feel horrible! I wanted to reach out to Facebook and try and rectify the situation. It was a complete accident and I wanted her to know I was truly so sorry!! Is there anyway you can fix what I did to her account so she can have her account back to how it was before I accidentally hacked it, minus having my number on it. I’m pregnant and I have a ** month old baby, my mom brain gets me in these ridiculous situations****. I am so very sorry about all of it!

GetHuman-amdjtr did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-amdjtr
Oct 18th, 2019 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 726862 others
0 customers following this

Timeline

GetHuman-amdjtr started working on this issue
Oct 18th, 2019 10:26am

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