Hello, I used Facebook daily mainly for the games as I don't have many friends* this wa...

GetHuman3786731's Recover Hacked Account issue with Facebook from October 2019

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Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3786731's own words
Hello, I used Facebook daily mainly for the games as I don't have many friends* this was the reason I called my account destructive kryptonite because I wanted to remain private. However, I started recently using the ‘Ilikeyou’ app and not really receiving many responses. After some deliberation I felt that the name destructive may have been impacting upon that, as surely people are already aware that destructive kryptonite is not a real name. Facebook can see for themselves that Daniel is my real name as in my registered email account danielgilbert.dag@hotmail. However, having tried changing ‘destructive’ to Daniel Facebook has locked me out of my own account and asking me to provide security codes from three friends. I have already received two of these codes however obtaining the third is impossible since individuals in my friend list are not actually friends, but merely strangers from other countries that have only been added as neighbours towards certain games. I’ve also tried uploading photograph ID but the process keeps telling me that the photos are too small. I would like help regaining access to my own account.

GetHuman3786731 did not yet indicate what Facebook should do to make this right.

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Recover Hacked Account issue
Reported by GetHuman3786731
Oct 18th, 2019 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 726697 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman3786731 started working on this issue
Oct 18th, 2019 7:20am
GetHuman3786731 indicated the issue is not fixed yet.
Oct 18th, 2019 11:26am
GetHuman3786731 indicated the issue is not fixed yet.
Oct 18th, 2019 11:28am