Hi I’m Valarie Kirsty Lu Borja. My account was hacked lunch time today Oct **, ****. He...

GetHuman3785685's Recover Hacked Account issue with Facebook from October 2019

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Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3785685's own words
Hi I’m Valarie Kirsty Lu Borja. My account was hacked lunch time today Oct **, ****. He changed my FB email log in and registered mobile number, the very reason *I cannot access my own account. *The hacker is using my account to ask money from my contacts. He’s using Username: *****@***.com. *He was able to retrieve my passport ID from one of my conversations with my mother. Please do help me in blocking current user of my account and hopefully I can take back my account as I have so many beautiful memories of my travels with my husband where I have stored only in my personal facebook page. The hacker is currently using my messenger pretending to be me, asking money from my friends. And this has to stop asap. **I am looking forward for your help.

GetHuman3785685 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3785685
Oct 18th, 2019 - 3 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 726432 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman3785685 started working on this issue
Oct 18th, 2019 12:41am