I’ve sent several e mails to support and security., no reply. More than two weeks ago m...

GetHuman-loriefle's Recover Hacked Account issue with Facebook from October 2019

Help with my Facebook issue
First: share to improve GetHuman-loriefle's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-loriefle may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-loriefle's own words
I’ve sent several e mails to support and security., no reply. More than two weeks ago my original FB account was hacked. It is still there but I cannot access it. Somehow I ended up with a new empty account. I have tried everything, even went to a computer doctor in my home town. I sent a picture of my drivers license, no response. When I tried to secure my account which I believe was hacked at **:** am by someone in Canada on a windows chrome., they would send a box for me to get a code. It offered a yahoo mail account that I haven’t used for years. I called yahoo and was told they could not recover my yahoo account. I thought if I could recover it and get a new password I could then get a code to recover my FB account. I’ve had this FB account for I believe ** years or more. Every time I tried to change password and get back into it* I was sent to the new account which by the way I don’t re-call setting it up either* it means nothing to me and I really have no desire to start over. My friends,pages, b-days etc. are on my original account. I am in the cloud have been forever, back up is automatic. I’ve been *****@***.com for quite sometime with no issues., this person did a number on me. I received an e-mail from FB stating my password had been changed at **:**am as stated above. They said to secure my account if I didn’t do this, when I tried* as stated above, that is when it snow balled into where it is now.

GetHuman-loriefle did not yet indicate what Facebook should do to make this right.

How GetHuman-loriefle fixed the problem

We are waiting for GetHuman-loriefle to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Recover Hacked Account issue
Reported by GetHuman-loriefle
Oct 17th, 2019 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 726353 others
0 customers following this

Timeline

GetHuman-loriefle started working on this issue
Oct 17th, 2019 11:07pm
GetHuman-loriefle indicated the issue is not fixed yet.
Oct 18th, 2019 12:02pm
GetHuman-loriefle indicated the issue is not fixed yet.
Oct 18th, 2019 3:18pm