Hi,*I am writing to you because I have a very big problem, I do not know if this letter...

GetHuman-edvinasb's Recover Hacked Account issue with Facebook from October 2019

Help with my Facebook issue
First: share to improve GetHuman-edvinasb's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-edvinasb may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-edvinasb's own words
Hi,*I am writing to you because I have a very big problem, I do not know if this letter will reach you, I have little hope that someone else will help me. Already last year I had to deal with hacking into my facebook account because I only realized it through settings and its security and login section, of course I applied for help from the police, but it was temporary. I had to delete the account I had for about seven years, but for security's sake I decided to do so. And now and again I have to face the same situation, but now I don't see anyone joining me. What I realized is that someone is trying to break in again is that names and emojis are being changed, maybe it's a trifle. But what I'm most afraid of is the messages, after all, it's a personal thing and I'm not really happy to know that anyone else is seeing them. All the guards I wear, I changed my password more than once, but it was no use because it was hacked again. So I ask for your help as I no longer know what to do. You may see who joins my profile and can help and protect my profile. Because it's been going on for awhile, and I noticed it not too long ago.

GetHuman-edvinasb did not yet indicate what Facebook should do to make this right.

How GetHuman-edvinasb fixed the problem

We are waiting for GetHuman-edvinasb to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Recover Hacked Account issue
Reported by GetHuman-edvinasb
Oct 17th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 725974 others
0 customers following this

Timeline

GetHuman-edvinasb started working on this issue
Oct 17th, 2019 4:50pm
GetHuman-edvinasb indicated the issue is not fixed yet.
Oct 18th, 2019 9:54am