I had enabled * Step Authentification (BIG MISTAKE!!!) I was logged into Facebook on m...

GetHuman3782387's Can't Receive Code to Reset issue with Facebook from October 2019

Help with my Facebook issue
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman3782387's own words
I had enabled * Step Authentification (BIG MISTAKE!!!) I was logged into Facebook on my personal computer and keep myself logged in. One day I opened facebook and was told I had to log in, then it asked for phone verification code* however the code never got to my phone. I tried several times and got a message that I had requested a code too many times and to try back later. The next day it still had the same error message. I tried to find the code authentificator on my phone but could not locate it. I sent a photo of myself and the code they gave me and did not get a response. I sent a photo of my drivers license and got the message that they my dl photo was not good so I sent the same thing again. I then received an email with a recovery code and was able to access my account. I assumed, incorrectly that they had reset my phone and removed the block from that action. I downloaded authentificatior and thought I was good. About a week later Facebook wanted me to log in and provide a * Step Authentification again. I discovered they never reset my phone code option* I also dscovered the Authentificator would not work because unbeknownst to me I had to scan a QR code from Facebook to get it to work. I don't open Facebook on my phone so I was not signed in on another device. Over the last two weeks I have tried a couple of times to send a copy of my drivers license with the above explanation and have not received a response. I want to be able to access my Facebook account and also remove the * Step Authentification because it is not working for me.

GetHuman3782387 did not yet indicate what Facebook should do to make this right.

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Facebook

Can't Receive Code to Reset issue
Reported by GetHuman3782387
Oct 17th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 725827 others
0 customers following this

Timeline

GetHuman3782387 started working on this issue
Oct 17th, 2019 3:11pm
GetHuman3782387 indicated the issue is not fixed yet.
Oct 17th, 2019 10:17pm
GetHuman3782387 indicated the issue is not fixed yet.
Oct 17th, 2019 10:49pm
GetHuman3782387 indicated the issue is not fixed yet.
Oct 17th, 2019 11:01pm
GetHuman3782387 shared this issue with friends on Facebook
Oct 17th, 2019 11:01pm
GetHuman3782387 indicated the issue is not fixed yet.
Nov 2nd, 2019 8:19pm
GetHuman3782387 indicated the issue is not fixed yet.
Nov 15th, 2019 3:43am
GetHuman3782387 indicated the issue is not fixed yet.
Nov 18th, 2019 5:15am