I had enabled * Step Authentification (BIG MISTAKE!!!) I was logged into Facebook on m...
GetHuman3782387's Can't Receive Code to Reset issue with Facebook from October 2019
Help with my Facebook issue
Before contacting them, items GetHuman3782387 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman3782387's own words
I had enabled * Step Authentification (BIG MISTAKE!!!) I was logged into Facebook on my personal computer and keep myself logged in. One day I opened facebook and was told I had to log in, then it asked for phone verification code* however the code never got to my phone. I tried several times and got a message that I had requested a code too many times and to try back later. The next day it still had the same error message. I tried to find the code authentificator on my phone but could not locate it. I sent a photo of myself and the code they gave me and did not get a response. I sent a photo of my drivers license and got the message that they my dl photo was not good so I sent the same thing again. I then received an email with a recovery code and was able to access my account. I assumed, incorrectly that they had reset my phone and removed the block from that action. I downloaded authentificatior and thought I was good. About a week later Facebook wanted me to log in and provide a * Step Authentification again. I discovered they never reset my phone code option* I also dscovered the Authentificator would not work because unbeknownst to me I had to scan a QR code from Facebook to get it to work. I don't open Facebook on my phone so I was not signed in on another device. Over the last two weeks I have tried a couple of times to send a copy of my drivers license with the above explanation and have not received a response. I want to be able to access my Facebook account and also remove the * Step Authentification because it is not working for me.
GetHuman3782387 did not yet indicate what Facebook should do to make this right.
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