Hello, **I started a new Facebook account, and advertised my new business on it a week...

GetHuman-thefocus's Recover Disabled Account issue with Facebook from October 2019

Help with my Facebook issue
First: share to improve GetHuman-thefocus's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-thefocus may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-thefocus's own words
Hello, **I started a new Facebook account, and advertised my new business on it a week ago. It was taken down within a few hours, and I was asked to verify via a photo. I put in the same photo, and it ended up disabling the account? I followed the help desk direction and attached * different types of approved information to verify myself, and followed up with another three types of verified information the next day. I have not heard from anyone - I would like to continue using my new page please.**Documents I attached and sent via the "if you think your site was disabled wrongly" link were*My business registration through ASIC (AUST Gov website)*My insurance certificate for my business** independent websites where my profile sits (Linked in*The Goulding Institute and the AUST Justice department as I am a Justice of the Peace). I further sent a transcript of my Diploma in Hypnosis and a group photo (with me circled) with Rick Collingwood in it, our trainer. I also attached a photo of my Working with Childrens Check which is a government verification card for me being authorised to work with children which also is photo ID.**Having sent you all these documents about myself*and business should verify who I am and my correct spelling of my name. I am not very savvy with using Facebook and have since read that you use a page for putting your business information on rather than it being on your profile page - I am happy to learn and amend if I tried to build my profile wrongly.. I am still on a learning curve. Please advise outcome and hopefully when my account will be re-instated?

GetHuman-thefocus did not yet indicate what Facebook should do to make this right.

How GetHuman-thefocus fixed the problem

We are waiting for GetHuman-thefocus to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Recover Disabled Account issue
Reported by GetHuman-thefocus
Oct 17th, 2019 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 725183 others
0 customers following this


GetHuman-thefocus started working on this issue
Oct 17th, 2019 2:49am
GetHuman-thefocus indicated the issue is not fixed yet.
Oct 17th, 2019 7:48am
GetHuman-thefocus indicated the issue is not fixed yet.
Oct 18th, 2019 8:04am
GetHuman-thefocus indicated the issue is not fixed yet.
Oct 18th, 2019 9:46am

Setup Your New Home Easily

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians