On October **th **** at approximately or about **:** pm that evening I received a alert...

GetHuman-leigh_ha's customer service issue with Facebook from October 2019

Help with my Facebook issue
The issue in GetHuman-leigh_ha's own words
On October **th **** at approximately or about **:** pm that evening I received a alert from an app that I currently use on my phone called LogDog. It said that my Facebook account was at risk, it gave me the option to protect it so I did just that. It recommended that I change my password for that account so I didn’t hesitate, I did. I also logged out of all known devices for security measures which it suggested that also. When I tried to log back in on my Facebook account, it would not let me, it was asking for a two factor authentication login code which I thought I had deactivated awhile back but obviously that wasn’t successful because now I cannot login to Facebook without a login code but my phone service has been temporarily turned off so therefore the only way I can use it is through a WiFi connection. I can receive the login code via email if that is an option because I cannot receive text messages on my phone at the moment. I am willing to do whatever it takes to prove my identity so that I can safely and securely retrieve my account. Thank you for all your help and patience through all of this. I just hope that someone can actually help me because I’m at my wits end. **Leigh Blanchard Hadden

GetHuman-leigh_ha did not yet indicate what Facebook should do to make this right.

How GetHuman-leigh_ha fixed the problem
I successfully logged back into my account & now the problem has been solved...
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Facebook

Customer service issue
Reported by GetHuman-leigh_ha
Oct 17th, 2019 - 2 years ago
Fixed
GetHuman-leigh_ha shared how to fix
Seen by 9 customers so far
Similar issue to 725099 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-leigh_ha started working on this issue
Oct 17th, 2019 1:00am
GetHuman-leigh_ha indicated the issue is not fixed yet.
Oct 17th, 2019 5:12am
GetHuman-leigh_ha indicated the issue is not fixed yet.
Oct 17th, 2019 5:45am
GetHuman-leigh_ha indicated the issue is not fixed yet.
Oct 18th, 2019 2:33am
GetHuman-leigh_ha confirmed the issue is fixed. Hooray!
Oct 20th, 2019 4:10am