I have * Facebook accounts and I cannot recover my account that was hacked. It's hard t...

GetHuman-loucheng's Recover Hacked Account issue with Facebook from October 2019

Help with my Facebook issue
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Before contacting them, items GetHuman-loucheng may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-loucheng's own words
I have * Facebook accounts and I cannot recover my account that was hacked. It's hard to explain which one it is all I can say it's that it's the oldest one. I have a job where I don't need nor want social media in my life let alone some ******* running around with my sensitive information. I have sent numerous emails and am quite frankly fed up. I'm ready to contact law enforcement. I can't even prove my own identity right now. I have all pertinent information that I will give to authorities in order to gain back the control. If I don't hear back asap I swear to God there will be a legal issue involved. So do you're ******* job and get me my information back **I have all my social media mail run through the same email ******@***.com

GetHuman-loucheng did not yet indicate what Facebook should do to make this right.

How GetHuman-loucheng fixed the problem

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Facebook

Recover Hacked Account issue
Reported by GetHuman-loucheng
Oct 17th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 725061 others
0 customers following this

Timeline

GetHuman-loucheng started working on this issue
Oct 17th, 2019 12:14am

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