Hi Facebook Team,**I reset my phone and when I recover my apps the facebook and code au...

GetHuman3779130's customer service issue with Facebook from October 2019

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The issue in GetHuman3779130's own words
Hi Facebook Team,**I reset my phone and when I recover my apps the facebook and code authenticator has no account signed in. I tried to log in at facebook my password is correct but its giving me prompts that I should enter a code from my code authenticator app. My code authenticator app, Duo, wants me to reconnect my account to facebook before I can get the code which is not applicable since I cannot login to facebook. **Time come when I already reconnected my Duo account without reconnecting to facebook, the code it gives was an error when I try to sign in. Please help me recover my account. **I have sent you guys an image of me with the code written on a sheet of paper. Also my ID. What can I do more to help you guys recover my account?**Thank you.**Regards,*Monique Garcia (Niquie)

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Facebook

Customer service issue
Reported by GetHuman3779130
Oct 16th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 725012 others
0 customers following this

Timeline

GetHuman3779130 started working on this issue
Oct 16th, 2019 11:25pm