This is very urgent! I have been locked out of Facebook for over a week now and I canno...

GetHuman3774800's Can't Receive Code to Reset issue with Facebook from October 2019

Help with my Facebook issue
First: share to improve GetHuman3774800's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3774800 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman3774800's own words
This is very urgent! I have been locked out of Facebook for over a week now and I cannot believe the lack of support I've been getting. *Someone (a friend) must have used my phone to log into their accounts, thus logging me out of mine. I have since forgotten my password so (I thought simple problem) I created a new password. Now Facebook is telling me I have two-factor authentication enabled (which I did not set up) and I must enter a code. But of course, I cannot access this code because I AM LOCKED OUT OF FACEBOOK which is where the code is found! I asked to get a text message but obviously my old phone number is linked to my facebook as I am not receiving any codes. *This is unbelievably frustrating. I'm about to scream, what kind of a system is this?*I need help.*Claire Saunders

GetHuman3774800 did not yet indicate what Facebook should do to make this right.

How GetHuman3774800 fixed the problem

We are waiting for GetHuman3774800 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Can't Receive Code to Reset issue
Reported by GetHuman3774800
Oct 16th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 724214 others
0 customers following this

Timeline

GetHuman3774800 started working on this issue
Oct 16th, 2019 11:53am