This is very urgent! I have been locked out of Facebook for over a week now and I canno...

GetHuman3774800's Can't Receive Code to Reset issue with Facebook from October 2019

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The issue in GetHuman3774800's own words
This is very urgent! I have been locked out of Facebook for over a week now and I cannot believe the lack of support I've been getting. *Someone (a friend) must have used my phone to log into their accounts, thus logging me out of mine. I have since forgotten my password so (I thought simple problem) I created a new password. Now Facebook is telling me I have two-factor authentication enabled (which I did not set up) and I must enter a code. But of course, I cannot access this code because I AM LOCKED OUT OF FACEBOOK which is where the code is found! I asked to get a text message but obviously my old phone number is linked to my facebook as I am not receiving any codes. *This is unbelievably frustrating. I'm about to scream, what kind of a system is this?*I need help.*Claire Saunders

GetHuman3774800 did not yet indicate what Facebook should do to make this right.

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Can't Receive Code to Reset issue
Reported by GetHuman3774800
Oct 16th, 2019 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 724214 others
0 customers following this


GetHuman3774800 started working on this issue
Oct 16th, 2019 11:53am