This happened in January of ****. I had deactivated my page while I was studying for an...

GetHuman3774733's Recover Hacked Account issue with Facebook from October 2019

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Before contacting them, items GetHuman3774733 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3774733's own words
This happened in January of ****. I had deactivated my page while I was studying for an examination prior to giving birth. On the day that I got admitted to the hospital for a scheduled C-section I tried to log back in so that I could update all of my friends an family it said that my password had been changed. No I did not change it and forget it. I tried everyway possible to retrieve the password but being that it was my original facebook I had an old Hotmail account as an email and that password I had forgot and I tried to recover it but it did not work either. I have a lot of sentimental photos and videos of my grandmother that passed away in October of **** and really would like to get them. Plus pictures of my oldest daughter that are only on facebook. Yes I had to do another Facebook page with my gmail account but I would like to be able to access my other account to get my personal information off of that account and delete it because the day that it was hacked it said that some unknown phone and location was Africa that had a session. Please help me get my information please

GetHuman3774733 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3774733
Oct 16th, 2019 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 724191 others
0 customers following this

Timeline

GetHuman3774733 started working on this issue
Oct 16th, 2019 11:36am