I help run their multiple facebook support groups and pages for a large company who is...

GetHuman-kmjackli's Recover Disabled Account issue with Facebook from October 2019

Help with my Facebook issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-kmjackli's own words
Get back into my account. ... I help run their multiple facebook support groups and pages for a large company who is a massive customer of Facebooks. **I have been blocked by Facebook, I have had this account for years, it is my personal & work account. *I now can not work or contact people whom I have been messaging, this is very frustrating for me and my employer. **I need my account recovered ASAP please. **My account was not hacked, all details are still the same, it is stating that they are 'reviewing my submission', which is super frustrating because I have already missed shifts and have more in the morning! **Kate Jacklin ******@***.com*Password: Tess****
I am a real person, this is my personal account I have had for years, I also work for a company with this same account.
I want to be able to access my Facebook now and forever.
The company I work for is a huge customer of Facebook.
I have tried everything!
How GetHuman-kmjackli fixed the problem
I send an email to every email address I could find to do with Facebook, also reported the issue via my partners account through multiple channels. **There are is no customer support available so I did all I could. I was locked out for over ** hours.
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Recover Disabled Account issue
Reported by GetHuman-kmjackli
Oct 16th, 2019 - 2 years ago
Fixed
GetHuman-kmjackli shared how to fix
Seen by 10 customers so far
Similar issue to 723924 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-kmjackli started working on this issue
Oct 16th, 2019 6:31am
GetHuman-kmjackli indicated the issue is not fixed yet.
Oct 16th, 2019 10:40am
GetHuman-kmjackli indicated the issue is not fixed yet.
Oct 16th, 2019 10:46am
GetHuman-kmjackli indicated the issue is not fixed yet.
Oct 16th, 2019 10:52am
GetHuman-kmjackli confirmed the issue is fixed. Hooray!
Oct 17th, 2019 6:40am
GetHuman-kmjackli confirmed the issue is fixed. Hooray!
Oct 17th, 2019 9:23pm