My account was dissabled due to a so called friend from Senegal background. He is an ex...
GetHuman-mdejo's Recover Disabled Account issue with Facebook from October 2019
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-mdejo's own words
My account was dissabled due to a so called friend from Senegal background. He is an ex-coworker. On the **-**-**** it was my Birthday and Fadel has sent me a video in the morning sometime, I am not sure what time now but at that point I never looked at the video clearly because I was busy and had a few drinks with few friends that visited me. This video was sent through Whatsup, as a matter of fact lot of video's get sent throught Whatsup and Facebook messenger from Friends, some are Youtube some are **** clips and some comedy or pics. These things get shared around constantly. Later that afternoon as I received a few more clips i thought i'd check what was sent. When I came accross fadel's video i was in a state of shock and how it was able to be sent through Whatsup. In my view it was (child explicit video) I decided to only sent it to one person and it was a friend I trust to ask him what I should do about it. Since Fadel was my Friend it was hard to know and at the time I wasn't in a good frame of mind. I am aware of the Facebook rules and regulations there is no way I would by any means go sharing any such kind like that or would i keeep it with me. It is not in my nature. i did try to contact that evening fadel and told him not to send anything like that but he was it sounded at some Party and another video was sent. I did text him and told him not to send or keep things like that or he will get into lot of trouble. All i heard, ok ok. I called him the next morning and again I said to him to get rid of that stuff and not to receive it or he will get him self into lot of trouble. fadel said* ok ok you tell me last night. I had no intention to send it to even my Friend peter but as i said, I was a bit confused and shocked that it even got to me and especially on that day. Please except my apologies for what happened, all i know at this present point my account is locked and if it is due to that reason i am sorry and i learned my lesson this time round. I have also blocked fadel on Whatsup so he can not send anythig at all to me as off now. If he needs to talk to me he can call me on the mobile phone but to send me things... no m*re!
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Recover Disabled Account issue
Reported by GetHuman-mdejo
Oct 16th, 2019 - 2 years ago
I have an issue with Facebook too
Seen by 5 customers so far
Similar issue to 723675 others
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GetHuman-mdejo started working on this issue
Oct 16th, 2019 1:31am
GetHuman-mdejo indicated the issue is not fixed yet.
Oct 16th, 2019 6:30am
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