I need to link my facebook account to a new email as ican’t remember my old email to in order to reset my password and here is the URL to my accounthttps:**www.facebook.com*john.ashraf.**

GetHuman-johnashr's Reset Password issue with Facebook from October 2019

Help with my Facebook issue
First: share to improve GetHuman-johnashr's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-johnashr's own words
I was trying to change my password but i can’t remember my old one so i couldn’t ... I want to reset my password and the only option is to send the reset code to an old email that i can’t remember and there is no option to send it to my phone number however i’m connecting my account to my phone and this is my number ************** and you can confirm this number from my account as this number is same as the number in the account and as the number in the authentication field i just need you to send me the reset code to this number as i forgot my old pass btw i’m accessing my messenger i just can’t access my facebook page as it logged out
https:**www.facebook.com*john.ashraf.**I need to link my account *To a new email *****@***.com or to send the reset cose to my mobile number ***********
I tried to press forget my password but the obly option is to send to my old email that i don’t have access to it
How GetHuman-johnashr fixed the problem

We are waiting for GetHuman-johnashr to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Reset Password issue
Reported by GetHuman-johnashr
Oct 15th, 2019 - 3 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 723538 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-johnashr started working on this issue
Oct 15th, 2019 10:25pm
GetHuman-johnashr indicated the issue is not fixed yet.
Oct 16th, 2019 5:38am
GetHuman-johnashr indicated the issue is not fixed yet.
Oct 16th, 2019 5:42am
GetHuman-johnashr indicated the issue is not fixed yet.
Oct 16th, 2019 5:45am
GetHuman-johnashr indicated the issue is not fixed yet.
Oct 16th, 2019 5:51am

Paying Too Much for TV?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies