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I bought a new phone but it broke and I had to get a replacement and I was not able to...

GetHuman3769224's customer service issue with Facebook from October 2019

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The issue in GetHuman3769224's own words

I bought a new phone but it broke and I had to get a replacement and I was not able to get it transferred my info to my new phone because of forgot password and email I don't care about anything else but I'm trying to get my Facebook account back I don't want two accounts so I'm asking for help to retrieve my first account I know the email associated with this account but I don't remember what the password was and I m just trying to update my information and if I can get my first account back then I can delete my second account so please help me resolve this matter and I also had to change my number associated with this account my new is *** *** **** and new email address is *****@***.com so if someone anyone can get back with me please

GetHuman3769224 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue

Reported by GetHuman3769224

Oct 15th, 2019 - 2 years ago

I have an issue with Facebook too

Not resolved

Seen by 10 customers so far

Similar issue to 722984 others

0 customers following this

Items needed

Email on Account

Phone number on Account

Name of Account Holder

Photo of Passport or Driver's License