I bought a new phone but it broke and I had to get a replacement and I was not able to...

GetHuman3769224's customer service issue with Facebook from October 2019

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The issue in GetHuman3769224's own words
I bought a new phone but it broke and I had to get a replacement and I was not able to get it transferred my info to my new phone because of forgot password and email I don't care about anything else but I'm trying to get my Facebook account back I don't want two accounts so I'm asking for help to retrieve my first account I know the email associated with this account but I don't remember what the password was and I m just trying to update my information and if I can get my first account back then I can delete my second account so please help me resolve this matter and I also had to change my number associated with this account my new is *** *** **** and new email address is *****@***.com so if someone anyone can get back with me please

GetHuman3769224 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman3769224
Oct 15th, 2019 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 722984 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman3769224 started working on this issue
Oct 15th, 2019 3:11pm
GetHuman3769224 indicated the issue is not fixed yet.
Oct 15th, 2019 11:54pm
GetHuman3769224 indicated the issue is not fixed yet.
Oct 16th, 2019 3:28pm
GetHuman3769224 indicated the issue is not fixed yet.
Oct 18th, 2019 1:31pm
GetHuman3769224 indicated the issue is not fixed yet.
Oct 18th, 2019 3:58pm
GetHuman3769224 indicated the issue is not fixed yet.
Oct 18th, 2019 3:59pm
GetHuman3769224 indicated the issue is not fixed yet.
Oct 18th, 2019 4:00pm
GetHuman3769224 indicated the issue is not fixed yet.
Oct 18th, 2019 8:42pm
GetHuman3769224 indicated the issue is not fixed yet.
Oct 18th, 2019 11:48pm

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