On facebook messenger, my account was hacked, and a person I was talking to from Tinder...

GetHuman3768509's Recover Hacked Account issue with Facebook from October 2019

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Before contacting them, items GetHuman3768509 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3768509's own words
On facebook messenger, my account was hacked, and a person I was talking to from Tinder got a picture of me and is blackmailing me for $***. I refused to pay so they sent it to at least * people. Family members. They admit to blackmail in the texts, and I can't see any of the messages in my inbox, and when I log in to my messenger it says in red letters I'm not currently signed in, or whatever it says. So this person has complete control over my fbook messenger. This is very urgent, and I'm omw to CBI cyber crime police division to report this and see if they can help. **But honestly the easiest and quickest way to fix this would be for fbook to regain me control of my messenger. Their system has been hacked, without my password. This is a very serious hack. I've never seen anything like it. I have screenshots and everything, but theres no place to upload them here.

GetHuman3768509 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3768509
Oct 15th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 722813 others
0 customers following this

Timeline

GetHuman3768509 started working on this issue
Oct 15th, 2019 1:27pm