I received a call from someone saying that they are from Facebook and the someone from...

GetHuman-dbrownra's customer service issue with Facebook from October 2019

Help with my Facebook issue
The issue in GetHuman-dbrownra's own words
I received a call from someone saying that they are from Facebook and the someone from China and Russia have been trying to get the password for my account. They are to call me back when I get home for me to log into my page. How can I know they are from Facebook. The number they are calling from is ***-***-****. Is this person from Facebook?

GetHuman-dbrownra did not yet indicate what Facebook should do to make this right.

How GetHuman-dbrownra fixed the problem
I followed their instructions up to the point in which they wanted to take over my computer and gain access to my Facebook page. Since they had led me through Settings, and Privacy to the list of devices that had access my Facebook page. I then told them that I could just click on the conversation emblem and log those devices out myself. They insisted that if I did not follow their instructions and let them take over my computer to do it they were going to hang up. They then hung up. I then logged all of the strange devices out of my page.
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Facebook

Customer service issue
Reported by GetHuman-dbrownra
Oct 14th, 2019 - 2 years ago
Fixed
GetHuman-dbrownra shared how to fix
Seen by 7 customers so far
Similar issue to 721980 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-dbrownra started working on this issue
Oct 14th, 2019 9:56pm
GetHuman-dbrownra confirmed the issue is fixed. Hooray!
Oct 19th, 2019 1:43am
GetHuman-dbrownra confirmed the issue is fixed. Hooray!
Oct 19th, 2019 1:47am
GetHuman-dbrownra confirmed the issue is fixed. Hooray!
Oct 19th, 2019 11:05pm