I got married recently and wanted to change my last name on Fb. I had to reset my passw...

GetHuman-jillzele's customer service issue with Facebook from October 2019

Help with my Facebook issue
The issue in GetHuman-jillzele's own words
I got married recently and wanted to change my last name on Fb. I had to reset my password to do so because I couldn't remember it. While going through my personal info, I noticed that a phone number I no longer use was listed and I tried to delete it. Fb then asked me to confirm my identity. I was asked to pick between * options, picking comments I personally wrote in the last * months, or identify people from my friends list. Long story short, I went through both options, repeatedly being told that they couldn't confirm my identity. More options where listed, but I couldn't pick either one because I either no longer used the number that was listed so I couldn't have a code sent, or to use another device. I dont have another phone or even a computer. So here I am, not knowing what to do and I cant get into my account. Facebook "help" is completely useless and of course, they're too good for an actually phone help line which would likely solve all my issues. Please, please help. I have no idea what to do and feel like I'm stuck at a dead end. **The email I'm using to hopefully have someone contact me is not linked to my facebook account. Something else I need to change.

GetHuman-jillzele did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-jillzele
Oct 14th, 2019 - 2 years ago
Fixed
Seen by 5 customers so far
Similar issue to 721941 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-jillzele started working on this issue
Oct 14th, 2019 9:30pm
GetHuman-jillzele confirmed the issue is fixed. Hooray!
Oct 17th, 2019 10:52pm