My account was only locked. I reported that a friend's account had been hacked. Someone...

GetHuman3764656's customer service issue with Facebook from October 2019

Help with my Facebook issue
The issue in GetHuman3764656's own words
My account was only locked. I reported that a friend's account had been hacked. Someone with their name contacted me via FB Messenger so I reported it. As a result my account was also locked. I don't know if the scammer reported my account, or if was locked because I reported my friend's account. Either way, I can no longer log in. I keep getting the page telling me to upload a valid ID. I have reset my password several times and have tried to upload my ID (drivers license in PNG format) from both the mobile and desktop. When I hit the submit*continue button there is a processing spinner for several seconds and then the screen simply refreshes. I have no indication that the photo ID was submitted. Is there another method I'm unaware of to submit an ID and*or get me account unlocked?

GetHuman3764656 did not yet indicate what Facebook should do to make this right.

How GetHuman3764656 fixed the problem
I honestly have no idea what changed, but during my effort to get some help I was able to get logged into the Facebook help forum...with the exact same credentials as my regular Facebook account... *shrug***After I submitted my question to the forum I was redirected, somehow, automagically to my Facebook account.**So, if I had to pick, I would say it was the help forum login that did it. I don't know how or why though. **I never was successful getting my photo ID uploaded. That process is broken, for me anyway. What a pain in the *** this whole thing has been.
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Customer service issue
Reported by GetHuman3764656
Oct 14th, 2019 - 3 years ago
GetHuman3764656 shared how to fix
Seen by 5 customers so far
Similar issue to 721795 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman3764656 started working on this issue
Oct 14th, 2019 7:42pm
GetHuman3764656 confirmed the issue is fixed. Hooray!
Oct 15th, 2019 12:30am

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