I changed my facebook password and was then asked to do two step verification. The firs...

GetHuman3764645's Recover Disabled Account issue with Facebook from October 2019

Help with my Facebook issue
Before contacting them, items GetHuman3764645 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3764645's own words
I changed my facebook password and was then asked to do two step verification. The first step was to identify pictures of friends on my facebook page. I have over **** friends and cannot identify them all. I flunked that part of the verification process. So the second part was to upload ID such as marriage record or driver's license for verification, so I sent my driver's license. That was on *********. Facebook responded by saying that it would contact me by email once they verified my info. To date, it has not and I have tried * times to get back into my face book page but have been re-asked the same questions, i.e identify the pictures of friends and for ID over again. Facebook has not contacted me and I still have no access to my account. What do I do now?

GetHuman3764645 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman3764645
Oct 14th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 721791 others
0 customers following this

Timeline

GetHuman3764645 started working on this issue
Oct 14th, 2019 7:41pm
GetHuman3764645 shared this issue with others over email
Oct 14th, 2019 7:43pm

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