I recently lost access to my facebook account. I have a new number (which I thought was...

GetHuman-aliciaer's Recover Hacked Account issue with Facebook from October 2019

Help with my Facebook issue
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-aliciaer's own words
I recently lost access to my facebook account. I have a new number (which I thought was updated on my account). My previous number is ***-***-****. I am more than happy to have family help recover the account. But I am getting increasingly frustrated by having to just through so many hoops. If the account is active on my main device (which facebook should be able to see) unless I specifically lock that device out, I should never have to deal with this.

GetHuman-aliciaer did not yet indicate what Facebook should do to make this right.

How GetHuman-aliciaer fixed the problem

We are waiting for GetHuman-aliciaer to fix the problem and share the solution with the rest of us customers.

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Recover Hacked Account issue
Reported by GetHuman-aliciaer
Oct 14th, 2019 - a year ago
Seen by 6 customers so far
Similar issue to 721569 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-aliciaer started working on this issue
Oct 14th, 2019 5:18pm
GetHuman-aliciaer confirmed the issue is fixed. Hooray!
Oct 14th, 2019 9:34pm

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