Hello,*i was doing an ad campaign for the first time as a newby,i managed to do two in...

GetHuman-estheren's Recover Disabled Account issue with Facebook from October 2019

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Before contacting them, items GetHuman-estheren may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-estheren's own words
Hello,*i was doing an ad campaign for the first time as a newby,i managed to do two interaktionen problem free through a video of our webinar,and then the third campaign i used my personal video which was immediately disabled.I deleted the video ,Apologised to facebook and The facebook surely set the account free.Im thankful for that.* To keep the campaign running, i returned the very first video for webinar ,went to sleep and the nextday i woke up to a disabled account again and more over to my surprise flagged, I was shocked.* From then on more than three weeks ,i have tried to contact facebook but the reply i get is ,(We could not process your request.please try again) this goes now more than **days.* I dont sell any Products,i just advertise or marketing by inviting people to click on my website so that they can join Our no costs webinars and mastemind using social media .* That all i do.*I went through the policy again and again and Yes i went against some,for example policy number **. *I suspect to be hacked and i have changed my passwort ,,i will be careful.**I respect and appreciate what facebook does to control .Please advice me if there is any step i can take to get my Ad account reactivated.*Thank you in advance for any advice or any guidance you can give me.*Esther Mwangi

GetHuman-estheren did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman-estheren
Oct 14th, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 721545 others
0 customers following this

Timeline

GetHuman-estheren started working on this issue
Oct 14th, 2019 5:07pm
GetHuman-estheren indicated the issue is not fixed yet.
Oct 15th, 2019 5:11pm
GetHuman-estheren indicated the issue is not fixed yet.
Oct 15th, 2019 5:27pm

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