Someone added a gmail address to my FB account. It is not my gmail. One of the security...

GetHuman3762964's customer service issue with Facebook from October 2019

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The issue in GetHuman3762964's own words
Someone added a gmail address to my FB account. It is not my gmail. One of the security questions for it is First Wife's name. I am clearly a female who does not have a wife. I never used a email to create the account. I used my mobile number which now is attached to someone named Susan Renolds. My mobile number is **********. My FB user email is *yvette.bernard.**** and my name is Yvette Bernard. Maiden name is Yvette Cuellar. But I am Yvette Bernard on FB. I have already uploaded my ID, my marriage certificate which has Cuellar and Bernard on it and also a rec center picture ID with Yvette Bernard on it. My husband is Anthony Bernard. He is also on FB. My children are Olivia and Damien Cuellar also on FB. Please help me log in. It has been almost * months since I have had access. My new email is *****@***.com. which it will not let me use as an alternate email.

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Customer service issue
Reported by GetHuman3762964
Oct 14th, 2019 - 3 years ago
Not resolved
Seen by 46 customers so far
Similar issue to 721445 others
0 customers following this


GetHuman3762964 started working on this issue
Oct 14th, 2019 4:09pm

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