I updated my phone almost * months ago. It kicked me out of all my apps including Faceb...

GetHuman3762964's Recover Hacked Account issue with Facebook from October 2019

Help with my Facebook issue
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3762964's own words
I updated my phone almost * months ago. It kicked me out of all my apps including Facebook. Then when I tried to log back in. It said my password was incorrect. I created my account with my mobile number ********** back in June maybe late May. When I tried to use my number to log in it said it belonged to a different person. Yvette Bernard is my name and my FB user email is *yvette.bernard.****

GetHuman3762964 did not yet indicate what Facebook should do to make this right.

How GetHuman3762964 fixed the problem
I called the Facebook support line and found out my account is being hacked by multiple sad people. They are using my account for really horrible things. So they froze the account till we can get Google play security on it. I was a victim of stalking and was hacked earlier this year. Changed everything. Phones, accounts, different routines and thought it had slowed down at least. But the person who started it did it out of spite and jealously. So yes we all need to be careful. My next move is a report to the FTC. Since I have evidence and also know were it is coming from. Even my Smart TV has been hacked! Very sad pathetic people!
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Facebook

Recover Hacked Account issue
Reported by GetHuman3762964
Oct 14th, 2019 - 2 years ago
Fixed
GetHuman3762964 shared how to fix
Seen by 5 customers so far
Similar issue to 721403 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman3762964 started working on this issue
Oct 14th, 2019 3:45pm
GetHuman3762964 confirmed the issue is fixed. Hooray!
Oct 14th, 2019 10:58pm

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