Facebook Customer Service Issues

I need to take one of two actions. Please, deactivate my Facebook account. I am uncomfortable providing my identification online. There are alternative methods to verify my identity, so please explore those options instead of requesting my ID card. If this cannot be accommodated, kindly proceed with disconnecting my Facebook accounts that I am unable to access.

Hello, I am having trouble accessing my Facebook account as it has been reported for reasons unknown to me. Facebook is requesting identification to verify my account, but each time I attempt to submit it, the process does not proceed without giving me an error message. It has been nearly a week now, and I am unable to use my Messenger as well. Any assistance would be greatly appreciated. Thank you.

Hello, I have a question regarding Facebook advertisements. My name is Edrina from Malaysia. I am encountering an issue with my Facebook page, Xeoul Clinic (@xeoulclinic). Recently, I tried to make a payment for my previous ad charges using my admin account, Wonjin Park, to promote and boost posts on my page. Sadly, my payment was rejected, leading to the deactivation of my ad account by Facebook. As a result, all my ads are paused, and I am unable to boost any posts on my page. How can I go about reactivating it? I want to clear the outstanding ad charges without facing any more payment rejections, so I can continue running ads on Facebook. I appreciate any guidance you can provide. Thank you.

Hello, I am Anu Shrestha, and my Facebook username was the same as above. Unfortunately, my account was hacked and disabled on October 3rd. Since then, I have been unable to sign in. I had linked my phone number, +[redacted]7, with my Facebook account, but I have not been able to recover my account using that method. If you need any additional information for verification purposes, please feel free to let me know. Thank you. Best regards, Anu Shrestha

Good morning! I woke up at 8:57 am and found out my Facebook was blocked or hacked. Please be aware that my account has been compromised and people may try to access my conversations. I've noticed strange activity on my account for the past 2 days. I am currently working to regain control of my account. Thank you and best regards.

Good morning! I woke up at 8:57 am and discovered that my Facebook account has been hacked. It seems like people are monitoring my account and trying to access my conversations, so please do not respond to anyone claiming to be me. I have noticed some unusual activity on my account over the past two days, and it seems that hackers have my Facebook details. I am working diligently to try and regain control of my account. Thank you and best regards.

Hello, I am reaching out regarding our business, Kendra Studio, a webcam model studio catering to adults. Despite our efforts to adhere to Facebook's policies by not promoting explicit content on our social media pages (Facebook and Instagram), we are continuously facing challenges. Our posts, featuring fully-clothed individuals and containing motivational quotes and informative text, are being mistakenly flagged as sexual content. After a previous discussion and successful review with Facebook, our page was republished. However, we are now facing another instance of being unpublished and flagged. We are uncertain about the next steps to take in this situation. Thank you.

I am part of a group dedicated to the video game Borderlands 3, and one of our member's posts was removed. Could you please explain why this happened? The post simply mentioned looking for specific in-game items, such as infinity pistols, hex nades, and flakkers. Considering the context of our group, which frequently discusses weapons in the game, I am unsure why this particular post was removed. Just to clarify, the term "flakker" refers to a gun in Borderlands 3. Thank you for your assistance in helping me understand the situation better.

I was blocked from my Facebook account for sharing a funny picture. On the same day, I reported an advertisement for questionable content that directed users to a pornographic website. It seems unfair that Facebook profits from such advertisements yet punishes me for a week. My Facebook account is associated with my alternate email, [redacted] Kindly lift the ban, or I may consider escalating the issue to my local representative regarding the inappropriate advertisements on Facebook.

I recently had my account compromised, and despite attempting to recover it through the Facebook help center, I am experiencing an issue with receiving the verification code on my phone. Although I have already waited the mandatory 24 hours as instructed, the code is still not being sent to me. I have diligently followed all the steps outlined in the recovery process but am unable to progress any further due to this recurring message prompting me to wait another 24 hours before trying again. I urgently need assistance to regain access to my Facebook account.

Hello, I am experiencing difficulty with my account as I am unable to receive the verification code due to the fact that the email address linked to it is inaccessible. The email account was compromised in the past, prompting me to create a new one. I have been attempting to update the email address in the designated section that is supposed to send a code to the email. I will provide my current email address below. The Facebook account in question is "Crossover Jazz Room Crouch End." Thank you.

Hello, I manage the social media for an establishment named Mozart Chahine. About a month ago, 2 ads ceased running due to an error indicating 86 pending promotions. 84 of them are completed whereas the last 2 stopped working midway. Despite appealing with no response and verifying compliance with advertising policies, I have not violated any rules. I've sent an email to support but have not received a reply. I urgently need to promote other posts, but I am unable to do so. It appears that my issue is not being addressed. Thank you for any assistance.

Whenever I try to access my Facebook page, I keep getting redirected to a generic business page with restricted access. Two of our staff members have admin rights, but even though it shows Riverside Training as the page owner in settings, we can't make any changes. Previously, we could log in using our business details, but now we're automatically taken to the generic page.

My name is Thom Peluso, and my friends' and my 1st Amendment rights are being violated by Facebook and other social media sites. Conservatives like us are often treated poorly, facing bans, blocks, and link removal. I was banned by Facebook again, this time for 30 days, for sharing news about New York's restriction on the term 'illegal alien.' 1. Sharing news should not be penalized. 2. 'Illegal alien' is a common term in official documents. 3. Dictionary.com recognizes it as a term for those who enter a country without permission. 4. U.S.C. Section [redacted], I.N.A. Section [redacted] define this act as a crime. 5. My statement that 'illegal aliens are criminals' is factual and lawful. Facebook had no legal grounds for my ban. They should reinstate my post, lift the ban, and apologize. Contacting Facebook through GetHuman seems to be an option, as they are unresponsive to calls or messages. I have informed my Senator, Congressman, the President, and others about this issue. I appeal to you to pressure Mr. Zuckerberg to ensure fairness and integrity at his company. Thank you, Thom Peluso

A few months ago, my business account got hacked, and the hacker created a fraudulent $1 ad to steal credit card information and money. After notifying Facebook, they closed the fake account and refunded my money. However, I'm now unable to boost ads or change my account settings. Even though I'm the admin, I'm unable to modify my role or add a new one. I've been struggling to contact Facebook for assistance, but I haven't made any progress.

My Facebook account has been disabled, claiming I am not who I say I am. I have been using this name for a year due to a challenging divorce that led to a non-molestation order for mine and my children's safety. As recommended for avoiding harassment from my ex, I have changed my identity. I discovered my account disabled and would appreciate having it reinstated. My name is Lydia Chapman.

Hello, I am seeking help for my mother's Facebook account issue. She is unable to access her account since she forgot her password and the mobile number linked to it is no longer active. We are looking for a solution to either recover access to the account or to have it deleted permanently. Any assistance on this matter would be greatly appreciated. Thank you, Pavithra

Hello, I need to confirm my identity with Facebook for the Hunterskill Ipswich Jobs profile under the username [redacted] Facebook may have requested this because the profile appears to be used for business purposes, but we have a separate business page named Hunterexpress for our taxi firm. We have already submitted the required ID documents to Facebook to regain access to the Hunterskill Ipswich Jobs profile. We are eagerly waiting to hear back from them and gain access to both profiles: Hunterskill Ipswich Jobs and our business page, Hunterexpress. Thank you.

I am currently unable to access my old Facebook account because I forgot both my email and account passwords. The account is still active, and although I can see the profile, I am unable to deactivate it myself. I would like to have it deactivated, as there are certain individuals I do not want to have access to it. Any assistance in deactivating the account would be greatly appreciated. Thank you.

I recently experienced being locked out of my account and despite submitting my ID and mailing address, the platform does not accept the photos I uploaded. I had a similar hacking incident last year and lost all my data, leading me to open a new account. I need assistance without resorting to creating yet another account, especially because I use the platform to keep in touch with family across the U.S. The lack of information on why I was locked out is frustrating. Any help to reactivate my account or aid me in logging back in without starting anew would be greatly appreciated. My cell number is 1-[redacted], and my email associated with the account is [redacted] My emergency contact, Danny Timbs, can be reached at 1-[redacted] or [redacted]