I am having trouble logging into my Facebook from a different device. I no longer have...

GetHuman3853967's Recover Disabled Account issue with Facebook from October 2019

Help with my Facebook issue
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Before contacting them, items GetHuman3853967 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3853967's own words
I am having trouble logging into my Facebook from a different device. I no longer have access to the email or phone number that is linked to that account but I do know the password and email. I have been gone for about a year and the person managing my account was able to log in from her device. I have all my personal information including state id social security card.. and any other information requested. This is my account and would like to gain access to it and change the email and phone number that is associated with it. I have access to my messenger but not my Facebook. Also the suggested friends to contact are people who no longer use that account or people i no longer have contact with. The identifying friends didn’t world due to too many friends that I don’t personally know on my Facebook. Can you please help me.

GetHuman3853967 did not yet indicate what Facebook should do to make this right.

How GetHuman3853967 fixed the problem

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Facebook

Recover Disabled Account issue
Reported by GetHuman3853967
Oct 30th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 743184 others
0 customers following this

Timeline

GetHuman3853967 started working on this issue
Oct 30th, 2019 2:47pm

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