My facebook account has been hacked. Someone has posted a comment online from my accoun...

GetHuman3853904's Recover Hacked Account issue with Facebook from October 2019

Help with my Facebook issue
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Before contacting them, items GetHuman3853904 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3853904's own words
i was trying to turn on two factor identification and i got locked out ... My facebook account has been hacked. Someone has posted a comment online from my account that was not written by me. It appears that this person has been logging into my facebook account for sometime. **I managed to login after going through the security procedure. Then i went to turn on two factor identification and i had to go through that security procedure again but i am now locked out.*It keeps giving me three options to verify my identity. The firs tis to verify from a different computer , which simply does not work. The second mehtod is two call three of my facebook friends and get them to retreive security codes and give them to me.*However, i do not know these people they are just people i met on line i have no idea how to contact them. **The final method is to identify recent posts on facebook. However, i think that the hacker is trying to gain entry into my account a well using this method because the hourly limit for this method is always violated.**i want to regain access to my account and be ab*e to login again and enhance the security of my account
i want to be able to log into my account and take control of it again.
i would like to contact facebook directly to have them help me but i have not been able to contact them. can you tell me how to contact them?
How GetHuman3853904 fixed the problem

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Facebook

Recover Hacked Account issue
Reported by GetHuman3853904
Oct 30th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 743160 others
0 customers following this

Timeline

GetHuman3853904 started working on this issue
Oct 30th, 2019 2:27pm