On October *th, my Account (Ninuca Chechelashvili) was hacked. Despite the fact that I...

GetHuman-ninucach's customer service issue with Facebook from October 2019

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The issue in GetHuman-ninucach's own words
On October *th, my Account (Ninuca Chechelashvili) was hacked. Despite the fact that I have restored my password, on October *th, I received a notification, that somebody has changed my password, changed primary email address, that I don't access to and once I started securing my account, it was too late. I completely lost access on my account. (Also, It was mentioned, that somebody with specific IP address was trying to reach my account)**Then, I have created a fake account (Nina Chechelashvili), from where I am contacting you and secured it. But, * days later,when I signed out, I immediately received a notification, that I somebody has tried to reach my account and I accidentally pressed, that it was me (very big mistake). Now, I can't log out, because my second account is also broken. **The most important problem is that I am an admin of a * star International Hotel and I am afraid, that the hacker has broken my personal account to reach the business page (though there are not any harmful information spreaded). Since November we are starting a new campaign, and I will need to restore my account for sore to activate the credit card, where I have money on. **I have written so many letters to facebook, indicating my ID, but still no reply. **Please help me to have an access on my both accounts, so that I will secure them both. **Thank you beforehand.

GetHuman-ninucach did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman-ninucach
Oct 30th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 743006 others
0 customers following this

Timeline

GetHuman-ninucach started working on this issue
Oct 30th, 2019 12:03pm
GetHuman-ninucach indicated the issue is not fixed yet.
Oct 31st, 2019 7:04am

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